An Exploration of Consumer Advisory Councils within Medicare-Medicaid Plans Participating in the Financial Alignment Initiative
Source: Community Catalyst, Center for Consumer Engagement in Health Innovation
Report  |  January 2019

As part of CMS’ Medicare-Medicaid Financial Alignment Initiative (FAI), participating health plans in 10 states were required to create Consumer Advisory Councils (CACs) to provide feedback on enrollees’ care experience.

Based on a survey of FAI-participating plans, this report provides descriptions of CAC structures, reviews their impact, and shares lessons for developing, implementing, and managing CACs.

Posted: June 2023